1. What should I do if I receive a damaged or incorrect product?
1.1 If you receive a broken, damaged, or incorrect product, contact Lindex Customer Service. within 5 days of receiving the order.
2. How can I make a complaint?
2.1 The easiest way is to visit one of our stores.
2.2 Alternatively, you can send the product to us by post. Follow these steps
- Register your complaint here, and follow the instructions to send the item back to us.
- If you need to return the item via a shipping carrier, make sure to keep the shipping receipt for reimbursement purposes.
3. Will I be compensated for a complaint?
3.1 For approved complaints, Lindex will:
- Refund the cost of the product.
- Cover shipping fees.
4. What happens if I agree to a replacement item?
4.1 If a replacement item is arranged with Customer Service:
- You will receive the replacement product.
- Lindex will refund your return shipping cost for the defective item.
5. How long does it take to process a complaint?
5.1 Once Lindex receives the defective product, the return shipping cost will be refunded within 14 days.
Looking for more details? Check out our article: How do I make a return in Denmark?