Why am I not getting free shipping?

Free shipping is only available to members and is activated automatically when all conditions are met.

Please check the following:

• You are a member
• You are logged in to your account
• Your membership profile is complete
• Your order value is at least 29,99 € (after discounts)

If any of the above is missing, free shipping will not be shown. 

Check your membership profile:

To be able to take advantage of our offers, including free shipping, your membership profile must be complete.

Here’s how:

1. Log in to your account
2. Go to My Profile → Personal details
3. Click Update information
4. Fill in any missing details and click Save

If your profile is not complete, free shipping will not be activated, even if you are logged in.

Make sure you are logged in when shopping

Being a member is not enough—you must also be logged in when placing your order.
If you add items to your cart without being logged in, the system cannot identify you as a member, and free shipping will therefore not be displayed.

Minimum order value

Free shipping applies to purchases over 29,99 €
If the order value is below this amount, a shipping fee will be added as usual.