How do I make a complaint about a used item? You can easily make a complaint about an item by visiting one of our physical stores, where available.If you prefer to return the item, you need to register your complaint in our return portal. You will be asked to provide your email address, order number, the item(s) you wish to complain about, and the reason for the complaint.You can access the return portal at the bottom of our website under “Register return” on lindex.com.Once your complaint has been approved, we will process your refund, including the return shipping cost, within 14 days. Related articles How do I contact Lindex Customer Service? How do I make a return online? How do I use Female Engineering’s trial guarantee? How can I distinguish fake websites from Lindex’s official websites? When will I receive my refund after a return?