How do I make a complaint? 1. What should I do if I receive a damaged or incorrect product? 1.1 If you receive a broken, damaged, or incorrect product, contact Lindex Customer Service. within 5 days of receiving the order. 2. How can I make a complaint? 2.1 The easiest way is to visit one of our stores.2.2 Alternatively, you can send the product to us by post. Follow these steps Fill in the return form included with your order. If you need to return the item via a shipping carrier, make sure to keep the shipping receipt for reimbursement purposes. 3. Will I be compensated for a complaint? 3.1 For approved complaints, Lindex will: Refund the cost of the product. Cover shipping fees. 4. What happens if I agree to a replacement item? 4.1 If a replacement item is arranged with Customer Service: You will receive the replacement product. Lindex will refund your return shipping cost for the defective item. 5. How long does it take to process a complaint? 5.1 Once Lindex receives the defective product, the return shipping cost will be refunded within 14 days. Looking for more details? Check out our article: How do I make a return? Related articles How do I contact Lindex Customer Service? How do I make a return? How do I use Female Engineering’s trial guarantee? When will I receive my refund? What are Lindex's official websites and franchise stores?