How do I make a complaint about a used item?

You can easily make a complaint about an item by visiting one of our physical stores, where available.

If you prefer to return the item, you need to register your complaint in our return portal. Please note that we are unable to send you a replacement item if your claim is approved after the return has been processed at our warehouse. Instead, you will be refunded the amount you paid for the item at the time of purchase. Please note that any discounts used at the time of purchase are considered redeemed and will therefore not be reinstated.

You will be asked to provide your email address, order number, the item(s) you wish to complain about, and the reason for the complaint.

You can access the return portal at the bottom of our website under “Register return” on lindex.com.

Once your complaint has been approved, we will process your refund, including the return shipping cost, within 14 days.