I’ve been charged twice – what should I do?

Have you been charged twice for the same purchase? This can feel worrying, but we’re happy to help you sort it out.

If you made your purchase online

Please contact our customer service team and we will help investigate the issue.
To help us assist you as quickly as possible, please include:

• Order number
• Date of purchase
• Charged amount
• A photo or copy of your bank statement showing the charges

We will get back to you as soon as we have looked into what happened.

If you made your purchase in a store

Bring your receipt and visit the store where the purchase was made.
If possible, also bring a bank statement or a photo showing the duplicate charges. The store staff will help you review the purchase and correct any errors.