Why is my refund lower than I expected?

There may be several reasons why your refund does not match the amount you originally paid. Below are the most common explanations:

Return fee deducted

If a return fee applies to your order, it will be deducted from your refund.

Promotions such as “3 for 2”

If your purchase included a promotion, such as 3 for 2, and not all items are returned, the discount will be recalculated. If you return one item, the promotion may no longer apply, and the remaining items will be repriced at their regular price.

Discounts used

If you used a discount or promotion on your order, the discount will also be deducted when the refund is calculated.