Legal Guarantee As a consumer, you have the right to make a complaint if an item is defective, does not match its description, or does not work as intended. The seller is responsible for defects that existed when the item was delivered and that are discovered within the applicable complaint period. If your complaint is approved, you may be entitled to: A free repair or replacement of the item In some cases, a price reduction or refund The complaint period may vary between countries. In some countries, it may be longer than two years. Different time periods may apply to second-hand goods. If you discover a defect Contact the seller as soon as possible and describe the issue. Provide proof of purchase, such as a receipt, invoice, or bank statement. A seller or manufacturer may also offer a commercial guarantee. This is provided in addition to your statutory rights and does not affect your right to make a complaint. For example, you may see the GARAN label for durability guarantees offered by the manufacturer free of charge and covering the entire product. For more detailed information about your rights and the applicable rules, please visit the site here.