How do I return underwear and swimwear purchased online? Some products may be tried on at home, but in order for a return to be approved, all items must be in unused, like‑new condition and meet our return requirements. Underwear: Some underwear can be tried on at home, such as bras. Other products have specific conditions: Seals and tags must remain attached at the time of return, if a seal is present. Some briefs are not sealed when sold online due to the sensitivity of the material. These items may be returned if they are unused, in like‑new condition, and have the original tag attached. Tights and socks must not be tried on and can only be returned if the packaging is unopened. All items must be unused and show no signs of wear. Swimwear: Swimwear purchased online may be tried on at home, but must be tried on over your own underwear. For the return to be approved, the following conditions apply: The hygiene strip and tags must remain attached. The item must be unused and in like‑new condition. How do I make a return? Follow the instructions here to make a return Related articles How do I make a return? What’s the cost for returning an item? How long do I have to return an item? I didn’t receive a return label – what should I do? How do I return an online edition item?